Product & Freshness
1. Do you serve fresh products every day?
Yes, we offer only fresh, tasty, and premium quality products.
2. What is the shelf life of Products bought at your Online Store?
The shelf life varies by product and is mentioned on the packaging. You may also contact us before ordering for specific details.
Payment & Charges
3. What are the various payment options available online?
- Debit Cards
- Credit Cards ([Accepted Cards])
- Net Banking
- [Other Payment Options, if any]
4. Is there any extra charge for packing and postage?
Yes, charges will be as per actuals. Please contact us for overseas delivery rates.
Order & Delivery
5. How soon will I receive my order?
Orders are dispatched as per the stipulated schedule, depending on quantity and distance. Orders are processed only after payment confirmation. Please check availability before ordering.
6. What if I can't find a Product on the website?
Please call us for further clarifications. We will do our best to accommodate your request.
7. Do you offer catering for events?
Yes! Email us at support@sweetkhazana.com to discuss your requirements, and we will be happy to assist.
Security & Support
8. How secure is payment on your website?
Our payment gateway complies with industry security standards and is verified by security providers.
9. How do I contact you for queries?
- Email: support@sweetkhazana.com
- Business Hours: 10:00 AM to 5:00 PM
Online Ordering & Account Management
10. How do I get started with online ordering?
Ordering online is free and easy:
- Sign up on our website https://sweetkhazana.com or log in with your email.
- Browse products and place your order.
- You may also order as a guest without registration.
11. How do I edit my account information?
Visit “My Account” and update your details.
12. How do I place an order online?
- Log into your account
- Select the products
- Provide shipping details
- Make payment
- Receive order confirmation and tracking details
13. Is account registration mandatory?
No, you can order as a guest.
14. What if I forgot my password?
Click ‘Forgot Password’ on the login page to reset it.
15. Can I view my recent orders?
Yes, click ‘My Orders’ in your account dashboard.
16. How do I track my order?
- Log in to “My Account“
- Go to the Order Section
- Check the latest order status with the consignment tracking number.
17. When can I expect delivery?
This is dependent on where you are located.
18. What should I do if a product is missing upon delivery?
We ensure multiple checks before dispatch, but if a product is missing:
- Verify if the missing item is charged on your invoice.
- If there is a discrepancy, email us immediately at support@sweetkhazana.com.
19. Why was my bank account not charged?
Payment may have failed due to a network issue or insufficient funds. Please check with your bank.
Modifications & Policies
20. Can I change my billing address?
Yes, you can update your profile anytime to add or modify details.
21. Are product prices inclusive of taxes?
Yes, all listed prices include taxes.
22. What is your return policy?
- Since we deal with perishable items, we follow a no-return policy.
- We are not responsible for damages during shipping.
23. Do you offer discounts or special offers?
Yes! Offers change based on seasons and festivals. Check our website https://sweetkhazana.com for updates.
For additional queries, please contact us at support@sweetkhazana.com. We are happy to assist you!