Refund & Cancellation Policy

Effective Date: 01-01-2025

For refund, replacement, and cancellation requests, please email us at support@sweetkhazana.com.

Cancellations will be considered only if the request is made within 24 hours of placing an order.
The approval of cancellation requests will depend on the current status of the order.
If the order has already been shipped or prepared, it will not be possible to cancel the order.
Cancellation requests will not be accepted for products that are specially prepared for occasions such as Festivals, Special Events, etc. These are limited-time offers and cannot be canceled once processed.

Refund or replacement requests must be made within 12 hours of receiving the delivery.
Valid reasons for refund or replacement include:
- Incorrect item received.
- Product is damaged or expired at the time of delivery.
- Product quality issues, such as spoilage before expiry.
Customers must provide adequate information and photographic evidence to support their refund/replacement request.
Taste preference or personal dislike is not considered a valid reason for a refund as long as the product is within its expiry date.

In case of receipt of a damaged or incorrect product, the issue must be reported to our Customer Service team within 12 hours of receiving the order.
Customers should provide clear photographs showing the issue for review.
If the claim is approved, we will either replace the item with the same product or provide a refund.
If the exact product is unavailable, a similar or equivalent product will be shipped after discussion with the customer.

Approved refunds will be processed within 1-2 business days by Sweet Khazana.
The refund will then be transferred by us or our Payment Gateway provider, which may take an additional 7-10 business days to reflect in the customerâ€™s account, depending on the payment method used.

Refunds or replacements will not be provided in the following cases:

If the request is made beyond the 12-hour return window.
If the customer does not provide sufficient proof (photographs or order details).
If the product has been tampered with, used, or consumed partially.
If the issue is related to personal taste preference rather than product quality.
If the delivery was unsuccessful due to an incorrect address or non-availability of the customer at the time of delivery.

For refund, cancellation, or replacement requests, please contact:

Customer Support Team